Episode 40: Handling Terminations

In today's episode, Heather and Sabine discuss coaching strategies for different types of people. They talk about the importance of handling terminations well, so that former employees have a positive story to tell about their experience. They also mention that it's normal for new employees to want to quit at least once when they first start, and that it's important to talk them out of it. They also discuss the three main forces that keep people from quitting, namely the message that winners never quit, the sunk cost of time and effort already put in, and the failure to see other opportunities.

Heather and Sabine also examine the difference between quitting and failing, as well as leaving and quitting. They talk about ways to tell whether someone is thinking about quitting, as well as symptoms that they may be hiding, then go through the importance of having a termination letter and checklist in place to guarantee a seamless transition.

Tune in to find out the importance of asking questions to help a financial advisor understand if they should stay or leave their current position and the importance of making sure the termination process is about what is best for the rep, not just hitting targets or saving people. Listen to learn the many options available for someone who decides to leave their current role, including other positions within the company.